Overview

We believe in customer satisfaction, however, due to the nature of many of our goods, refunds will be considered on a case-by-case basis.

As a general guide:

• We will refund 100% if you cancel your tutoring session more than 24 hours in advance, 50% will be refunded if you cancel less than 24 hours in advance and no refund will be given if you no-show without notice.
• Due to the nature of our digital products such as exams, we will not be able to provide a refund without a valid reason after the checkout process.

More details for each product type can be found in the FAQ of their specific sections.

Need help?

Contact us at haobo@hztutoring.com for questions related to refunds and returns.